From choosing to receiving
Frequently asked questions
Answers about choosing a talisman, design confirmation, USD payment, free worldwide shipping, tracking and everyday care.
How do I choose my first talisman design?
Start with the motifs, colours and overall appearance in the product photographs. Choose a design that suits your taste. Contact website chat or WhatsApp to compare motif details or see the currently available choices.
Can I pay before choosing a design?
Yes. After payment, contact support with your order number to confirm a design. Dispatch is arranged promptly once the design and complete delivery details are confirmed.
What does US$57.99 include? Is the phone case included?
The price includes the talisman and worldwide shipping. The phone case is a display prop in the photograph. The product includes the talisman only.
Where do you ship, and when will it arrive?
We offer free worldwide shipping. Dispatch is arranged promptly after payment, design and full address confirmation. Transit time depends on the destination, carrier and customs. Ask support about local arrangements and follow tracking updates after dispatch.
Where can I find my order and tracking?
Sign in and open your physical orders to view payment, dispatch and updated tracking details. Other existing orders placed before catalogue changes remain available under “My purchases & downloads”.
How can I pay?
PayPal processes USD checkout, with PayPal and eligible credit or debit card payments. Available options are shown at checkout.
Can I change my delivery address?
Contact support before dispatch as early as possible with your order number and new address, then wait for confirmation. For parcels already handed to the carrier, available changes depend on the carrier.
Can I return, exchange or request a refund?
We generally do not accept talisman returns or exchanges for preference or a change of mind. For an incorrect or damaged item, a missing parcel or an order we cannot fulfil, contact support with your order number. Applicable consumer rights and eligible PayPal protections follow their relevant rules.
How should I keep my talisman?
Check the design and condition on arrival. Keep it clean, dry and flat, avoiding repeated bending, rubbing, moisture and prolonged direct sunlight. If carried with you, make sure the space fits without squeezing.
Can I give it as a gift? How should I choose?
Choose a design suited to the recipient’s taste and add a personal message. This talisman purchase requires the details needed for the order and delivery. Confirm the recipient’s information before gifting, and ask support if you would like to learn about a particular design.
How can I contact support?
Leave a message on WhatsApp, or sign in to a customer account to use website chat. Include your order number and explain what you would like to confirm.