Updated ·
Information you provide
At registration, the website collects your username, preferred name, contact email and sign-in information for account access, recovery and service communications. Physical orders collect recipient details, address, product choices and order notes to verify and deliver your order. If the carrier needs a contact telephone number, support will ask you to provide it.
Messages sent through website chat, necessary staff support notes and relevant details you choose to provide for a service are used to communicate, fulfil orders and resolve support requests. Keep the information you share relevant to your enquiry or order.
When you claim a welcome offer, we store your claim email, discount code and usage records to check eligibility and prevent repeat use. Product and offer emails are a separate, optional choice; you can claim without subscribing. We record when you opt in. Unsubscribe in the offer window or contact support. Emails and subscription records are visible only to authorised administrators, never on public pages.
Use, storage & service providers
Account, order and support records are stored in the website backend and accessed by authorised staff as needed for their work. Customer accounts can view their own orders and conversations. Contact emails and internal support notes are not displayed on public pages.
Your browser may remember the claimed code and your preference to dismiss the offer, but not the claim email or subscription details. Clearing browser storage does not remove the discount recorded on an existing order.
PayPal processes payment and risk-control information under its own rules. The website retains payment references, amounts, currencies, statuses and records needed to verify orders. Card numbers, security codes and PayPal passwords are handled by the payment channel. Recipient and necessary customs details are shared with carriers and logistics providers to deliver a parcel.
When you contact us on WhatsApp, that third-party platform processes the conversation under its privacy rules. Website security and operations may process necessary network information to prevent attacks and abuse and to diagnose faults, with access limited to authorised personnel.
Optional visit analytics
Only after explicit permission does the website load Google Analytics 4 and analytics cookies on eligible public pages. They help us understand broad visit patterns, such as device type, approximate region and general search or social platform sources. Account, administration, chat, payment, purchased content and individual project-detail pages are excluded from GA4.
Analytics uses a restricted set of fields that excludes emails, orders, chats, personal enquiry content, individual project views and arbitrary URL query parameters. Providers such as Google may still process IP addresses and other network information needed to provide their service. The website’s own traffic overview stores daily totals for request category, status and response bytes.
You can withdraw permission on pages with the “Privacy & analytics” control. Withdrawal stops future analytics and clears GA analytics cookies set by this website. GA4 remains off when your browser sends Do Not Track (DNT) or Global Privacy Control (GPC). Shopping and support remain available when analytics is declined.
Corrections, deletion & updates
To request a correction, access to information or deletion, contact website chat or WhatsApp and identify the relevant account or order. We will verify your identity and explain the scope of the request and any records that need to be kept for order verification, disputes or legal requirements.
Information is handled for account services, order fulfilment, support and necessary record keeping. This page is updated when website processes change, with an update date to help you identify the current notice.
Need help with an order?
Please include your order number and a description of what you need help with.