Cancellations, returns & order support

We generally do not accept talisman returns, exchanges or refunds for personal preference, a change of mind or design choice. Review the photographs and product information carefully. If you have not chosen a design, you may confirm it with support after payment.

To change the design or address, or request cancellation, contact support with your order number before dispatch as early as possible. We will check the order stage and explain the available options. Changes after dispatch depend on the carrier’s arrangements.

For an incorrect item, transit damage, a substantial difference from the agreed order, unusual tracking or a parcel that has not arrived, contact website chat or WhatsApp promptly. Provide the order number, a description and relevant photos or tracking details. We will review the order and carrier records and agree on an appropriate solution, such as correction, replacement or a refund.

If we cannot fulfil an order, we will contact you and arrange a refund. Consumer rights provided by applicable law and PayPal protections for eligible transactions are handled under the relevant rules.

Orders placed before a catalogue change continue to follow the contents, fulfilment stage and terms confirmed when ordering. Include your order number in the original support conversation so we can check completed work and any remaining arrangements.

Access, downloads and refunds for existing orders follow the terms displayed before that order was paid. If access fails, a file is damaged or the wrong content was delivered, send the order number and error details to support for assistance.

Confirmed refunds are normally returned through the original payment channel. The time to appear in your account depends on PayPal, your card issuer or payment provider. Keep the support confirmation and payment reference for follow-up. If an item needs to be returned, agree on the method and return address with support before sending it.