Shipping & tracking

All physical products include free shipping in the product price. Enter the recipient name, full address, postal code and country or region. If the carrier needs a contact telephone number, support will ask you to provide it for delivery.

If temporary transport restrictions or carrier limitations affect your destination, we will contact you through your order-related support conversation to discuss delivery arrangements. Orders that cannot be fulfilled are handled under our refund policy.

You may pay for the talisman first and confirm the design through website chat or WhatsApp. Please include your order number. Dispatch is arranged promptly after payment, design and complete delivery information are confirmed; we will contact you if any details are missing.

Transit time varies by destination, carrier, customs processing and local delivery. Follow the actual tracking updates after dispatch, or contact support to ask about arrangements for a particular destination.

Once dispatch details are updated, sign in and open your physical order to view the carrier and tracking number. Carrier systems may take time to show a newly issued number. Send your order number to support if you need help tracking a parcel.

Contact support as early as possible before dispatch to change your address, and wait for confirmation of the change. After a parcel has been handed to the carrier, we will help check which options the carrier offers.

Free worldwide shipping covers the delivery charge. The recipient is responsible for import taxes, duties or clearance fees required at the destination and for completing local formalities. Follow official notices from local customs or the carrier.